Return and Refund Policy

Divas Collection is a drop shipping business, meaning you place your order through us, and we place your order through our vendors in China. 

Pillow Bags and Tote Bags

Due to our Pillow and Tote bags being made by order or custom made to order, we do not allow returns or refunds on our bags. 

Diva Sunglasses & Heels

Diva sunglasses and heels are eligible for return, and you have 10 - 15 days upon arrival to request a return. If there's a situation where you may have ordered the incorrect size or dislike the product, you're welcome to return back to our vendor. Once our vendor has received your product, your payment will be reimbursed. Items must be returned in the same condition you received it in. Approved refunds will be processed to your original payment method within 5–10 business days.

Damage items

If a customer receives their package damaged, it is the customers responsibility to report that damage with 48 - 72 hours of receiving damaged goods. When reporting your damage, please email us directly at divascollection77@gmail.com. When sending your email regarding damaged goods, please list the name of the person who ordered, order number and also images of your damaged products. Upon receiving your email, we will read it with consideration and determine whether if you're eligible for refund for your item. We may not respond immediately to your email, but the time stamps will be checked to ensure the damage was reported within the 72-hour window.